Refunds
Due to the personal nature of our body butter products, we are unable to accept returns or issue refunds once an item has been opened or used. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at support@theboldnaked.com with your order number and photos, and we’ll be happy to make it right.
We want every Bold & Naked experience to feel amazing, and we’ll work with you to resolve any issues with care and fairness.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee
Order Cancellation
Because all Bold & Naked body butter products are handmade in small batches, we begin preparing your order shortly after it is placed. For that reason, cancellations must be requested within 24 hours of purchase. After this period, we cannot guarantee cancellations, as your order may already be in processing. If you need assistance, please contact us at support@theboldnaked.com and we’ll do our best to help.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
All Bold & Naked products are handmade in small batches using natural ingredients. Because of this, slight variations in color, texture, or scent may occur—this is normal and does not affect product quality. While we stand behind the freshness and care of every jar, we do not offer warranties, expressed or implied, on results, as every skin type is unique. Customers are encouraged to review ingredients before purchase and perform a patch test prior to use.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email : support@theboldnaked.com
Call/SMS : ✆ 1-800-407-1078
